COMPLAINT CLOSURE FORM Close your complaint! Step 1 of 2 50% Submitted By* Your Title Restaurant Number*Pick OnePacific Ave #802Wilson Way #969Lower Sacramento Road #3017Lodi Avenue #3580Charter Way #4111Tracy Blvd #4147Ben Holt #4643Elk Grove Blvd #4804Center Street #6216Waterloo Road #7058Louise #8195Floyd #10338Kettleman Lane/99 #10555Galt #10852March Ln. & West Ln. #1179711th Street #12264Martell #13329Westley #13556Flag City #14444Laguna #17476Patterson #17477Riverbank #17936Holman Road #20612Scenic #22222Union Road #23653Don Avenue #24092Gateway #25489Quail Lakes #25768Laguna Springs #26345Calvine #26895ValPico #32054Spanos Park #32074Daniels Street #32116Lathrop Road #32765Twin Cities #34891Yosemite #35025Bruceville #35050Elk Grove-Florin #35797Sheldon #35911Tracy High #36229Sunwest #36681Type of Complaint* General 800 Urgent 800 VOICE GSRG Voicemail/Email Case Number* Date of Incident* MM slash DD slash YYYY Check All Recovery Methods Used* Contacted by Phone First Attempt to Contact by Phone, Message Left First Attempt to Contact by Phone, No Message Left Second Attempt to Contact by Phone, Message Left Second Attempt to Contact by Phone, No Message Left Already Emailed Send Guest an Email Recovery InformationGuest Name* First Last Guest Phone*Guest Email* First Phone Call Attempt Date* MM slash DD slash YYYY First Phone Call Attempt Time* : Hours Minutes AM PM AM/PM Second Phone Call Attempt Date* MM slash DD slash YYYY Second Phone Call Attempt Time* : Hours Minutes AM PM AM/PM Email Sent Date* MM slash DD slash YYYY Email Sent Time* : Hours Minutes AM PM AM/PM Please provide a brief summary of the message/conversation*Please copy the email you sent to the guest here:*Was the guest satisfied with the resolution?* Yes No N/A Email CreatorSelect the appropriate letter opening:* Thank you for taking time to let me know about your recent visit to your local McDonald's. Your comments and suggestions keep us aware of areas in which we may need to improve. Thank you for taking the time to write to us at McDonald's. At Golden State Restaurant Group, our goal is to give you fast and friendly service each time you visit. Thank you for your interest in McDonald's and for taking the time to write and share your thoughts with us. Thank you for contacting Golden State Restaurant Group about your unsatisfactory visit at your local McDonald's. It is our goal the every visit you have at McDonald's is a satisfactory one consisting of friendly, fast service and delicious, hot food. Select the appropriate letter body:* Our goal is 100-percent guest satisfaction and our team works hard to deliver fast, friendly, and accurate service to guarantee that each visit you make is a pleasant one. I have shared your experience with my restaurant team. Please be assured that cleanliness is top-of-mind at Golden State Restaurant Group. We strive to provide clean, comfortable surroundings each time you visit. I'm sorry you feel we have let you down. Please be assured, we are following up at our restaurant to address this issue. The prices for our products are comprehensive and include all the condiments on our products as well as a standard number of accompanying condiments such as sauces and dressings. For this reason, there may be an additional charge for extra condiments, if requested. We are sorry for any dissatisfaction you may be feeling as a result of our prices. Overall, we work very hard to consistently offer menu items that can be offered at a good value. I want to assure you that nothing is more important at McDonald's than food quality and safety. We are a leader in research and technology and use some of the most sophisticated, state-of-the-art equipment available in the industry today to provide the highest quality products possible. Regardless, it is always unfortunate when we disappoint a guest. I have shared your comments with our supplier so that we can continue our efforts to do everything possible to serve you a satisfactory meal. We know that 100% guest satisfaction is not possible when your food order is not completely accurate. Although our team is trained to double-check orders, we will be certain to follow-up with them again to make sure everyone understands our procedures for ensuring accurate orders. Let me assure you that food quality and safety are among our highest priorities. We are committed to providing only the highest quality and safest products. I'm sorry you feel we have let you down. Please be assured, I am following up at my restaurant to address this issue. Select the appropriate letter closing:* Thank you again for taking time to tell us about your experience. Your comments keep us aware of areas in which we need to improve. We look forward to serving you better in the future. Again, thank you for taking the time to bring this matter to our attention. We would like the opportunity to serve you better in the future. Please accept our sincere apology for your disappointment with McDonald's. Your comments have been shared with my management team and staff. We look forward to serving you under the "Golden Arches" for many years to come. Again, we apologize for the experience you had at McDonald's. We hope that you return to give us another chance. What email address will this email go to?* Your Email*