Submit when:
More than one complaint is received regarding the same incident, customer and date/time.
Please Note:
Customer complaints regarding "Local Follow-up" are NOT considered duplicates.
Submit when:
An ex-employee has a recent pattern of excessive complaints (separate from standard food quality or order issues).
Submit when:
A complaint is confirmed to be a prank or a fake customer.
Submit when:
A complaint is determined to be inappropriate or abusive.
Please Note:
This is determined by the interaction with Customer Care through Phone or Contact Us submissions.
Submit when:
A customer has repetitive complaints about a recurring issue already addressed by the Operator.
Please Note:
There is not a set number of complaints that define a customer as a "frequent complainer". Each case will be reviewed and treated individually.
If your request does not fit within the defined removal reasons, please provide a detailed description of the complaint and reasoning behind your removal request.
*Please review the Customer Complaint Removal Principles on the previous page prior to submitting.
If your request does not fit within the defined removal reasons, please provide a detailed description of the complaint and reasoning behind your removal request. *Please review the Customer Complaint Removal Principles on the previous page prior to submitting.