Complaint Removal - Golden State Restaurant Group

Step 1 of 2

Form Completed By(Required)

First Last

Restaurant(Required)

Complaint Removal Principles(Required)

Reasons to request removal:

Multiple or duplicate complaints about the same incident (email and phone) will be consolidated into one

Complaints by ex-employees will be removed if there is a history of excessive complaints with the contact center

Interactions with the agents at the contact center will be used to determine inappropriate or abusive customer interactions

Reasons not to request removal:

Disagreements about how the customer felt about the incident

Mobile and Delivery complaints that are within the control of the restaurant will not be removed

The customer did not respond to the restaurants attempts to contact them

Threats or serious actions taken (lawsuit or threaten to call the police)

Alleged illness or injury

I have read and understand the complaint removal principles

Date Of Incident(Required)

*Must be submitted within 30 days of the initial case

Case Number(Required)

Guest Complaint Removal Request

Removal Reason(Required)

Duplicate Cases(Required)

Incident# 1

Incident# 2

Details of Your Duplicate Case Request:(Required)

Submit when: More than one complaint is received regarding the same incident, customer and date/time. Please Note: Customer complaints regarding "Local Follow-up" are NOT considered duplicates.

Details of Your Ex-Employee Request:(Required)

Submit when: An ex-employee has a recent pattern of excessive complaints (separate from standard food quality or order issues).

Details of Your Prank Contact Request:(Required)

Submit when: A complaint is confirmed to be a prank or a fake customer.

Details of Your Inappropriate Customer Interaction Request(Required)

Submit when: A complaint is determined to be inappropriate or abusive. Please Note: This is determined by the interaction with Customer Care through Phone or Contact Us submissions.

Frequent Complaining Guest(Required)

Incident Case #1

Incident Case #2

Incident Case #3

Details of Your Frequent Complainer Request:(Required)

Submit when: A customer has repetitive complaints about a recurring issue already addressed by the Operator. Please Note: There is not a set number of complaints that define a customer as a "frequent complainer". Each case will be reviewed and treated individually.

Other - Why doesn't it fit other removal reasons?(Required)

If your request does not fit within the defined removal reasons, please provide a detailed description of the complaint and reasoning behind your removal request. *Please review the Customer Complaint Removal Principles on the previous page prior to submitting.

Details of Your Other Request:(Required)

Upload any information that might be needed for removal

Max. file size: 300 MB.

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