DT Health Check and Action Plan Name* First Last Date* MM slash DD slash YYYY Restaurant*Pick OnePacific Ave #802Wilson Way #969Lower Sacramento Road #3017Lodi Avenue #3580Charter Way #4111Tracy Blvd #4147Ben Holt #4643Elk Grove Blvd #4804Center Street #6216Waterloo Road #7058Louise #8195Floyd #10338Kettleman Lane/99 #10555Galt #10852March Ln. & West Ln. #1179711th Street #12264Martell #13329Westley #13556Flag City #14444Laguna #17476Patterson #17477Riverbank #17936Holman Road #20612Scenic #22222Union Road #23653Don Avenue #24092Gateway #25489Quail Lakes #25768Laguna Springs #26345Calvine #26895ValPico #32054Spanos Park #32074Daniels Street #32116Lathrop Road #32765Twin Cities #34891Yosemite #35025Bruceville #35050Elk Grove-Florin #35797Sheldon #35911Tracy High #36229Sunwest #36681This form is designed to help you diagnose barriers in your drive thru to ensure a consistent high level of execution that provides the Quality and Service levels our guests expect. Complete this form, observe the DT from both the outside and the inside and coach for success in order to execute a fast, accurate, and friendly DT! How to complete: 1. Answer each question with a Yes or No. 2. Decide if you should Fix It Now or Add to Action Plan 3. Determine if the root cause for any "no" response is Knowledge, Resources, or Motivation 4. Choose 1-2 items below to make a plan to improve PeopleAre the drive-thru and supporting areas staffed and positioned effectively and DSPT being utilized correctly?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are all DT crew and managers friendly with guests and greeting and thanking appropriately?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are targets set (e.g. cars over last year/OEPE) posted and communicated?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Is a DT Leader identified, in place, and providing coaching?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are DT functions split and the second side of the prep table opened when called for?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Was an effective DT Pre-shift checklist completed and followed up on?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are support areas (fry /hash brown, McCafé) staffed when called for? If no one scheduled, are these areas assigned as secondary duties?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are employees wearing face masks and gloves correctly?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation EquipmentAre all protective shields in place?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are all cells laid out according to Be Well Served?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Is a coin changer functional and in use in the cash booth?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are the headsets and speaker working and clear? (listen to orders)* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are DT menu boards clean and in good repair?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Is DT striping clear and visible including lane indicators? Pick any lane signage up?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Is all of the equipment working today? Ask DT crew to verify.* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Food & ProceduresIs there a person identified to run out pull forward orders?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are correct procedures followed for service-made products? (Oatmeal, sundaes etc.)* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Is back to basics/smart order taking being used?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Is the cashier trained in all forms of payment (Arch cards, mobile offers, mobile pay, Apple pay, etc.)? Is the PED paddle being used for all cashless transactions?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are runners assembling orders correctly?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Are UHC charts updated and being used correctly?* Yes No Will you fix it now or add to action plan?* Fix it Now Add to Action Plan What is the root cause for this not in place?* Knowledge Resources Motivation Action PlanWho will own and write action plan?* First Last Action Plan Start Date* MM slash DD slash YYYY Action Plan End Date* MM slash DD slash YYYY Who will follow up on action plan?* First Last When will follow up occur?* MM slash DD slash YYYY Action Plan*Additional Comments We are looking for hard working, enthusiastic individuals! Apply Here
