Dining Room Service Area Verification Let’s get verified! Step 1 of 4 25% Verification DetailsThe purpose of the verification is to determine if the leader can lead the kitchen area successfully. The goal is to assess the leader to establish what is working well and what would work even better by: • Setting performance expectations • Reinforcing standards of operations • Reinforcing effective people practicesRestaurant*Pick OnePacific Ave #802Wilson Way #969Lower Sacramento Road #3017Lodi Avenue #3580Charter Way #4111Tracy Blvd #4147Ben Holt #4643Elk Grove Blvd #4804Center Street #6216Waterloo Road #7058Louise #8195Floyd #10338Kettleman Lane/99 #10555Galt #10852March Ln. & West Ln. #1179711th Street #12264Martell #13329Westley #13556Flag City #14444Laguna #17476Patterson #17477Riverbank #17936Holman Road #20612Scenic #22222Union Road #23653Don Avenue #24092Gateway #25489Quail Lakes #25768Laguna Springs #26345Calvine #26895ValPico #32054Spanos Park #32074Daniels Street #32116Lathrop Road #32765Twin Cities #34891Yosemite #35025Bruceville #35050Elk Grove-Florin #35797Sheldon #35911Tracy High #36229Sunwest #36681Date* MM slash DD slash YYYY Daypart* Breakfast Lunch Dinner Employee Name* First Last Last 4 SSN*Restaurant Manager Completed This verification was completed by an RM.Verifier Name*Pick OneAlmaAngelicaCarliCharlieCindyCoreyDavidDylanErikFaradFrankJamesJeffLilianaLupeMairaMeghanNancyYesmeen Instructions Step 1. The Coach and Participant • Review the behaviors of a successful area leader. • Set and record area targets. Step 2. The Coach • Observe pre-shift, managing the area, and post-shift tasks • Complete points assessment for all three sections. Each question is worth one point. Step 3. The Coach and Participant • Discuss the shift and summarize what the leader did well and what they could do better next time. • Review the results with the leader to identify needs for performance improvement. • Develop an action plan.TargetsDetermine 2-3 targets to measure, and set the goals for the shift:Target #1* Target #2* Target #3 Plan for the ShiftCommunication with the Shift Leader regarding problems or opportunities* Yes No Completes Travel Path and Pre-Shift Checklist* Yes No Sets and communicates targets* Yes No CRITICAL BEHAVIORPositioning per guide/plans for high-volume peaks* Yes No CRITICAL BEHAVIORCommunicates secondary duties and promotional information* Yes No Ensures Hospitality Crew is in position* Yes No Ability to demonstrate procedure for product outage* Yes No CRITICAL BEHAVIORAbility to demonstrate how to troubleshoot all EOTF equipment* Yes No Leading the AreaMonitors/communicates progress toward targets* Yes No CRITICAL BEHAVIORObserves and coaches to correct procedures* Yes No CRITICAL BEHAVIORIdentifies, prioritizes, and solves problems effectively* Yes No Creates Feel Good Moments with guests and employees* Yes No CRITICAL BEHAVIOREnsures employees are engaging with guests in a hospitable manner* Yes No Follows guest recovery process, when necessary* Yes No CRITICAL BEHAVIORTable touch backs after food is delivered* Yes No CRITICAL BEHAVIORMaintains proper positioning* Yes No Prioritizes to eliminate any potential risk to guest or crew safety* Yes No Positioned to focus attention on entire Service and Dining area* Yes No Gives appreciative feedback and recognition* Yes No MOP executed effectively* Yes No Maintains shift cleanliness and sanitation* Yes No Responds to danger zones accordingly to ensure a positive guest experience* Yes No CRITICAL BEHAVIORMcDelivery executed according to standard* Yes No Post Shift AnalysisCommunicates with Shift Leader and seeks feedback* Yes No CRITICAL BEHAVIORCompares results to targets* Yes No CRITICAL BEHAVIORResolves issues before leaving shift* Yes No Gives appreciative feedback and recognition to Service and Dining Team where targets were met* Yes No Target #1 Actual* Target #2 Actual* Target #3 Actual ReviewThis leader has failed the verification due to missing a critical behavior.Verifier Signature*Leader Signature*Feedback* We are looking for hard working, enthusiastic individuals! Apply Here
