Drive Thru Service Area Verification Let’s get verified! Step 1 of 4 25% Verification DetailsThe purpose of the verification is to determine if the leader can lead the kitchen area successfully. The goal is to assess the leader to establish what is working well and what would work even better by: • Setting performance expectations • Reinforcing standards of operations • Reinforcing effective people practicesRestaurant*Pick OnePacific Ave #802Wilson Way #969Lower Sacramento Road #3017Lodi Avenue #3580Charter Way #4111Tracy Blvd #4147Ben Holt #4643Elk Grove Blvd #4804Center Street #6216Waterloo Road #7058Louise #8195Floyd #10338Kettleman Lane/99 #10555Galt #10852March Ln. & West Ln. #1179711th Street #12264Martell #13329Westley #13556Flag City #14444Laguna #17476Patterson #17477Riverbank #17936Holman Road #20612Scenic #22222Union Road #23653Don Avenue #24092Gateway #25489Quail Lakes #25768Laguna Springs #26345Calvine #26895ValPico #32054Spanos Park #32074Daniels Street #32116Lathrop Road #32765Twin Cities #34891Yosemite #35025Bruceville #35050Elk Grove-Florin #35797Sheldon #35911Tracy High #36229Sunwest #36681Date* MM slash DD slash YYYY Daypart* Breakfast Lunch Dinner Employee Name* First Last Last 4 SSN*Restaurant Manager Completion This verification was completed by an RM.Verifier Name*Pick OneAlmaAngelicaCarliCharlieCindyCoreyDavidDylanErikFaradFrankJamesJeffLilianaLupeMeghanNancyYesmeen Instructions Step 1. The Coach and Participant • Review the behaviors of a successful area leader. • Set and record area targets. Step 2. The Coach • Observe pre-shift, managing the area, and post-shift tasks • Complete points assessment for all three sections. Each question is worth one point. Step 3. The Coach and Participant • Discuss the shift and summarize what the leader did well and what they could do better next time. • Review the results with the leader to identify needs for performance improvement. • Develop an action plan.TargetsDetermine 2-3 targets to measure, and set the goals for the shift:Target #1* Target #2* Target #3 Plan for the ShiftCommunicates with previous/current Shift Leader about successes and opportunities* Yes No CRITICAL BEHAVIORCompletes Drive-Thru Travel Path and Pre-Shift Checklist* Yes No CRITICAL BEHAVIORSets and communicates targets and expectations* Yes No CRITICAL BEHAVIORPositioning per guide/plans for high-volume peaks; pull forward runner identified* Yes No Communicates secondary duties and promotional information* Yes No Ensures equipment is functioning properly and being used (headset batteries charged, coin changer, scanners/printers)* Yes No Leading the AreaPositioned to focus attention on entire Drive Thru area* Yes No Observes and provides feedback to ensure correct procedures: pull forward (why/wait/where), back to basics order taking, split functions* Yes No CRITICAL BEHAVIORIdentifies, prioritizes, and solves problems/blockages effectively* Yes No Maintains positioning and repositioning as necessary if targets are not being met* Yes No Maintains shift cleanliness and sanitation inside and outside* Yes No CRITICAL BEHAVIORDemonstrates hospitality to ensure guest satisfaction* Yes No Follows guest recovery process when necessary* Yes No Monitors and communicates progress towards targets throughout shift* Yes No Prioritizes to eliminate any potential risk to guest or crew safety* Yes No CRITICAL BEHAVIORFollows safety and security procedures* Yes No CRITICAL BEHAVIORPost Shift AnalysisCompares results to targets and identifies strengths and opportunities* Yes No CRITICAL BEHAVIORDetermines plan to address opportunities and blockages* Yes No Discusses successes and opportunities with Shift Leader and seeks feedback* Yes No Gives appreciative feedback and/or constructive feedback to DT Team* Yes No CRITICAL BEHAVIORCommunicates shift strengths/opportunities in Slack* Yes No Resolves issues before leaving shift* Yes No CRITICAL BEHAVIORTarget #1 Actual* Target #2 Actual* Target #3 Actual ReviewThis leader has failed the verification due to missing a critical behavior.Verifier Signature*Leader Signature*Feedback* We are looking for hard working, enthusiastic individuals! Apply Here
