Shift Leader Verification Let’s get verified! Step 1 of 5 20% Verification DetailsThe purpose of the verification is to determine if the leader can lead the shift successfully. The goal is to assess the leader to establish what is working well and what would work even better by: • Setting performance expectations • Reinforcing standards of operations • Reinforcing effective people practicesRestaurant*Pick OnePacific Ave #802Wilson Way #969Lower Sacramento Road #3017Lodi Avenue #3580Charter Way #4111Tracy Blvd #4147Ben Holt #4643Elk Grove Blvd #4804Center Street #6216Waterloo Road #7058Louise #8195Floyd #10338Kettleman Lane/99 #10555Galt #10852March Ln. & West Ln. #1179711th Street #12264Martell #13329Wesley #13556Flag City #14444Laguna #17476Patterson #17477Riverbank #17936Holman Road #20612Scenic #22222Union Road #23653Don Avenue #24092Gateway #25489Quail Lakes #25768Laguna Springs #26345Calvine #26895ValPico #32054Spanos Park #32074Daniels Street #32116Lathrop Road #32765Twin Cities #34891Yosemite #35025Bruceville #35050Elk Grove-Florin #35797Sheldon #35911Tracy High #36229Sunwest #36681Date* MM slash DD slash YYYY Daypart* Breakfast Lunch Dinner Employee Name* First Last Last 4 SSN*Restaurant Manager Completion This verification was completed by an RM.Verifier Name*Pick OneAlmaAngelicaCarliCharlieCindyCoreyDavidDylanErikFaradFrankJamesJeffLilianaLupeMeghanNancyYesmeen Instructions Step 1. The Coach and Participant • Review the behaviors of a successful shift leader. • Set and record area targets. Step 2. The Coach • Observe pre-shift, managing the area, and post-shift tasks • Complete points assessment for all sections. Each question is worth one point. Step 3. The Coach and Participant • Discuss the shift and summarize what the leader did well and what they could do better next time. • Review the results with the leader to identify needs for performance improvement. • Develop an action plan.TargetsTarget Number of Cars*Target OEPE*Target Number of Guests*Additional Target 1* Additional Target 2* Additional Target 3 Pre-ShiftOperations Critical Behaviors (Pre)* Check the box if the behavior IS NOT performed in pre-shift. Food Safety daily checklist complete Communicates with previous Shift Leader Pre-shift Checklist complete and actions prioritized Any items from the pre-shift checklist that could not be fixed during the shift (broken equipment etc.) are communicated Restaurant is stocked for 24/2 and NOT overstocked Crew positioned correctly Secondary responsibilities assigned and communicated Kitchen Leader in place and effective Targets set and communicated None of the above critical behaviors During ShiftOperations Critical Behaviors (During)* Check the box if the behavior IS NOT performed during the shift. Maintains Food Safety procedures and a safe and secure environment Leads from the observation zone (not in position) Hand washing is taking place with timing system Coaches crew using positive and developmental feedback Travel paths completed every 15/30 mins and are effective Targets are updated and communicated throughout the shift Appropriately reacts to and removes danger zones - works through/communicates with area leaders Management and Crew Appearance - proper uniforms, name tags, clean/well groomed None of the above critical behaviors Quality Standards* Check the box if the behavior IS NOT performed during the shift. Can explain results vs targets: KVS targets Can explain Sandwich/Entrée standards– Hot, fresh, neat appearance, good taste, properly prepared Can explain Fries/Hash brown standards- Hot, fresh, good flavor, salted properly, & golden color – oil meets standards Beverages - Properly filled, proper temperature, good flavor, properly made. Bev stickers used Desserts - Properly prepared, good flavor and texture, holding time acceptable Grill slips are positioned correctly for accuracy Cabinet Charts - in place, up to date, and followed. Holding times adhered to All ingredients within primary shelf life Secondary shelf lives marked / monitored Prep table times marked/monitored Tempered ingredients properly marked / monitored Waste cans in place and counted--Harvest Program in use Procedures observed and coached in the kitchen area None of the above standards Service Standards* Check the box if the behavior IS NOT performed during the shift. Can explain results vs. targets: FC GCs +/- Can explain results vs. targets: Drive-Thru Car Count +/- Knows DT service times - targets and actual Dining Room Service times - targets and actual Employees interact with guests in a polite, friendly and effective manner. Crew look for opportunities to create feel good moments Orders accurately and properly assembled including condiments, napkins, straws etc. McDelivery orders are properly assembled, packaged, double checked for accuracy, and handed off Guest Recovery Process in place, understood and followed using LAST. Use back to basics order taking, Ask-Ask-Tell and proper pull forward procedures Crew are attentive to the guest: table touch backs, assisting guests, greetings and farewells Cars - pull forward happening as needed None of the above standards Cleanliness Standards* Check the box if the behavior IS NOT performed during the shift. Guest Conveniences - high chairs clean, music on Self Service beverage bar area clean and stocked Dining Room - floors, chairs, tables clean Kiosks and table locators clean Playplace / Patio-seating – trashcans, floor, play unit, clean & well maintained, etc. Restrooms - Clean, odor free, supplies stocked, hand dryer working Windows/Doors - All windows/mullions clean, Entrance doors and DT windows Outside Trash Cans/Sidewalks - Clean – not full DT Menu Board and DT lane clean - Promotions properly displayed, and DT window areas clean Landscape/Parking Lot - Parking lot free of litter, landscaping well maintained Kitchen - floors, walls, stainless, equipment clean, not cluttered Front Counter/DT - floors, walls, stainless equipment clean, not cluttered Fry station and Shake machine area cleaned Office / Crew Room/ Stock Room neat, clean and organized None of the above standards Post ShiftOperations Critical Behaviors (Post)* Check the box if the behavior IS NOT performed post-shift. Communicates results to the team Communicates with the incoming manager - sets them up for success Reviews schedule for the next shift - sets up DSPT Reflects on what went well and what can be improved None of the above critical behaviors Car Count Actual*OEPE Actual*Guest Count Actual*Additional Target #1 Actual* Additional Target #2 Actual* Additional Target #3 Actual ReviewOperations Critical Behaviors ScoreMust score 17 out of 21 to pass. Do not edit this number, it calculates based on previous pages Quality Standards ScoreMust score 10 out of 13 to pass. Do not edit this number, it calculates based on previous pages Service Standards ScoreMust score 9 out of 11 to pass. Do not edit this number, it calculates based on previous pages Cleanliness Standards ScoreMust score 11 out of 13 to pass. Do not edit this number, it calculates based on previous pages This leader has failed the verification due to opportunities in Operations Critical Behaviors.This leader has failed the verification due to opportunities in Quality Standards.This leader has failed the verification due to opportunities in Service Standards.This leader has failed the verification due to opportunities in Cleanliness Standards.Verifier Signature*Leader Signature*Feedback*Items of Good Understanding*Items that Need More Practice* We are looking for hard working, enthusiastic individuals! Apply Here
